What should I do if I have forgotten my username or password?

If you have forgotten your username or password, simply click on the ‘Forgotten password?’ section and you will automatically receive a link to reset you password in your registered email. Alternatively, our Customer Support team will assist you.

How do I close my account?

Please contact our Customer Support team.

Can I have more than one account?

We only allow one account per household.

Can I change or update my personal information?

If you would like to change any information within your account, please contact our Customer Support team who will be happy to assist you.

What deposit method do you accept?

We accept Easternpay88, ZhuPay, LionCash, JadeTeller and Local Bank Transfer. However, it will depend on your chosen currency and your location. Please click here for further details.

What is the minimum and maximum deposit amount?

The deposit limit will vary depending on each deposit method. Minimum and maximum deposits will be determined by the system and will be displayed on Deposit Page. If you have any questions or clarifications please contact our Customer Support. Alternatively, you can visit our Payments Page for more information.

What should I do if I am having a problem of making a deposit?

If you have any problem of making a deposit, please contact the Customer Support or click here to access live chat now.

What currencies do you accept?

We accept the below currencies: MYR: Malaysian Ringgit IDR: Indonesian Rupiah THB: Thai Baht VND: Vietnamese Dong RMB: Chinese Yuan KRW: South Korean Won

How long does it take to process my deposit?

Processing times depends on your chosen method. If you require any clarification, please contact the Customer Support or click here to access live chat now. Alternatively, you can visit our Payments Page for more information.

How can I make a withdrawal?

Withdrawals are only available via Local Bank Transfer. For more questions or clarifications on the methods of withdrawal, please contact our Customer Support. Alternatively, you can visit our Payments Page for more information. If you would like to make a withdrawal which is not the same as your original deposit method, please contact our Customer Support team who may be able to assist you.

What is the minimum and maximum withdrawal amount?

Each withdrawal method may have a different withdrawal limit. Minimum and maximum withdrawal will be determined by the system and will be displayed on deposit page. If you require any clarification please contact our Customer Support.

Can I cancel a withdrawal request and how do I do it?

As long as your withdrawal has not been processed, you are able to cancel your withdrawal by clicking on the cancel withdrawal button found in your account.

What identification do I need to supply for making a withdrawal?

You do not need to provide any identification for making a withdrawal. However, there may be an occasion that we will request a copy of your proof of ID front and back and a copy of a recent utility bill for security reasons.

I don’t have any bonus, is there a requirement to be able to withdraw? If yes, what is the requirement?

Players without bonus should wager 1x to be able to withdraw. Please note that any bets rejected, voided, drawn or tied will not count towards any wagering requirement.

How long will it take me to receive my withdrawal?

This will vary depending on your chosen withdrawal method. Click here to check processing time of our payment methods

What should I do if I have problem with accessing the NextBet India website?

Check the explanation of error code shown on the screen when the problem occurred and contact our Customer Support team.

What should I do if I cannot log into my account?

Check the explanation of error code shown on the screen when the problem occurred and contact our Customer Support team.

Why can’t I access the NextBet website?

Please contact our Customer Support team for assistance.

How can I contact the NextBet Customer service team?

You may contact our Customer Support team via Email or Live chat.

How do I use live chat?

Simply click on the Live Chat banner on the right hand side of the homepage.

What languages do you offer for the live chat service?

We have English, Chinese, Korean, Korean, Indonesian and Thai.

How long will it take for the customer service team to reply my email?

We will aim to reply to your email within 2 hours.

What is the email address for the customer service team?

support@nextbet.com

What do you need my email address for?

We need your email address for contacting you with important information, latest news and promotions, and to assist you with any queries you may have.

Is it legal for me to bet?

You will need to be over the age of 18 to bet with us.

How do I receive the latest update on NextBet news and promotions?

In order to receive NextBet’s latest news and promotions, please make sure you have ticked the box under the statement ‘I would like to receive information about promotions and updates.’ within the registration page. If you have failed to do this, please contact our Customer Support team who will make this change for you.

How can I be an affiliate of NextBet?

Please contact affiliates@nextbet.com for details.